Cancellation Policy

Cancellation Policy

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. All gold products are completely excluded from exchange, return, or cancellation. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the last partial shipment or the last item. Custom-made products are 100% excluded. This also includes grillz, for which an impression must be taken. If this has already been done, a cancellation or withdrawal is no longer possible, as this is considered work already performed.

To exercise your right of withdrawal, you must inform us (Timur Calis, Zum Volksgarten 34, 58642 Iserlohn, Germany, Shop@urban-luxury.com, Phone: 01737469099) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, which is, however, mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, excluding delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. Fees charged by payment service providers are excluded and will be deducted from the refund amount. Upon cancellation of gold items, we charge a flat fee of 35% due to procurement costs such as precious metals, and 20% for chrome or similar materials, based on the purchase price plus the fees as already described. For this repayment, we will use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. All items must be undamaged and unopened; otherwise, we will charge for them. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not exist for the following contracts:

* Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

* Contracts for the provision of services, including financial services, whose price depends on fluctuations in the financial market which the entrepreneur cannot influence and which may occur within the withdrawal period, in particular services related to stocks, shares in open-ended investment funds within the meaning of § 1 paragraph 4 of the German Investment Code (Kapitalanlagegesetzbuch), and other tradable securities, foreign currencies, derivatives, or money market instruments.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– To Timur Calis, Zum Volksgarten 34, 58642 Iserlohn, Germany, Shop@urban-luxury.com

– I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Special Notes
If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our assistance with regard to the financing. If the loan has already accrued to us when the withdrawal becomes effective, your lender shall succeed to our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives).

If you wish to avoid contractual binding as much as possible, make use of your right of withdrawal and also withdraw from the loan contract if you are also entitled to a right of withdrawal for it.


Different Return Cost Regulation for Germany
We do not bear the direct costs of returning the goods if the return takes place within Germany.

Return Labels
Without prejudice to your statutory rights, we do not provide you with free return labels for your return within Germany. The return label will be made available to you online if requested. You can drop off the return at a parcel shop of the respective provider in Germany.


Cancellation policy created with FÖHLISCH Rechtsanwälte [https://foehlisch.com].