Terms and Conditions

General Terms and Conditions


1. SCOPE

The following GTC apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A trader is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.


2. CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS

The purchase contract is concluded with Urban Luxury.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive confirmation via email.


3. CONTRACT LANGUAGE, STORAGE OF CONTRACT TEXT

The language(s) available for the conclusion of the contract: German

We store the contract text and send you the order data and our GTC in text form. You can view the contract text in our customer login.


4. DELIVERY CONDITIONS

In addition to the stated product prices, shipping costs may apply. You can find more information about any applicable shipping costs with the offers.

In principle, you have the option of collecting from Urban Luxury, Zum Volksgarten 34, 58642 Iserlohn, Germany during the following business hours: By appointment


5. PAYMENT

In our shop, the following payment methods are generally available to you:

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after the order is placed.

PayPal, PayPal Express
To be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

Sofort by Klarna
To be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, legitimize yourself accordingly, and confirm the payment instruction. Your account will be charged immediately after the order is placed. You will receive further instructions during the ordering process.

Google Pay
To be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further instructions during the ordering process.

Apple Pay
To be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further instructions during the ordering process.

giropay / paydirekt
In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M ("giropay" or "paydirekt"), we offer the payment methods giropay and paydirekt.

giropay
To be able to pay the invoice amount via giropay, you must have a bank account enabled for online banking, legitimize yourself accordingly, and confirm the payment instruction. Your account will be charged immediately after the order is placed. You will receive further instructions during the ordering process.

paydirekt
To be able to pay the invoice amount via paydirekt, you must have a bank account enabled for online banking, be registered with paydirekt, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further instructions during the ordering process.

BillPay
In cooperation with the payment service provider "BillPay", operated by Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment via BillPay requires a successful address and credit check and is made directly to BillPay. You will receive further information with the respective payment option and during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and during the ordering process.

Purchase on account via Klarna
The invoice amount is due 14 days after the goods have been dispatched and the invoice has been received.

Installment purchase via Klarna
You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment amount is 6.95 euros.

Klarna Direct Debit
You issue Klarna with a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called prenotification). The account will be debited after the goods have been dispatched.

Cash payment upon collection
You pay the invoice amount in cash upon collection.


6. RETENTION OF TITLE

The goods remain our property until full payment has been made.


7. TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please report such errors to the courier as soon as possible and contact us immediately. Failure to file a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.


8. WARRANTY AND GUARANTEES

There is a guarantee on the fit. If a product demonstrably does not fit due to our fault, the buyer is entitled to a new product. In the case of products worn in the mouth, this requires up-to-date impressions (not older than 6 months); a refund is not possible for pieces of jewelry worn for a longer period. A refund is generally not possible, especially if our service has already been used (shipping, impression kit, etc.). We have described detailed information in our cancellation policy.

8.1 LIABILITY FOR DEFECTS

The statutory right to liability for defects applies.


8.2 GUARANTEES AND CUSTOMER SERVICE

Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints, and objections on weekdays from to at the telephone number and via email at .


9. LIABILITY

We are always fully liable for claims based on damages caused by us, our legal representatives, or vicarious agents

 * in the event of injury to life, body, or health,
 * in the event of intentional or grossly negligent breach of duty,
€* in the event of guarantee promises, if agreed, or
　* as far as the scope of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.


10. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR), which you can find here [https://ec.europa.eu/consumers/odr/]. We are willing to participate in an out-of-court arbitration procedure before a consumer arbitration board.

The responsible body is the Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V., Hohe Straße 11, D-04107 Leipzig, www.streitbeilegungsstelle.org [https://www.streitbeilegungsstelle.org].


11. PROTECTION OF MINORS

If your order includes goods whose sale is subject to age restrictions, we ensure through the use of a reliable procedure involving a personal identity and age check that the ordering party has reached the required minimum age. The courier will only hand over the goods after the age check has been completed and only to the ordering party in person. Delivery to parcel stations is not possible in this case.


GTC created with FÖHLISCH Rechtsanwälte [https://foehlisch.com].